Privacy & Cookie Notice
Quantech Servicing Ltd respects your privacy and is committed to protecting your personal information. This notice explains how we collect, use, store and share personal information when you visit our website, contact us, create an account, make a purchase, book a service, subscribe to our marketing, or otherwise interact with us.
1. Who we are
Quantech Servicing Ltd is a heat pump and gas boiler servicing company based in the United Kingdom.
| Company name | Quantech Servicing Ltd |
|---|---|
| Company number | 17055421 |
| Registered address | Unit 12 Celtic Trade Park, Bruce Road, Swansea, Wales, SA5 4EP |
| Website | quantechservicing.co.uk |
| Privacy contact email | info@quantechservicing.co.uk |
For the purposes of UK data protection law, Quantech Servicing Ltd is the controller of the personal information we collect and use.
2. Personal information we collect
We may collect and use the following types of personal information:
- Name
- Email address
- Telephone number
- Postal address or service address
- Account login details
- Booking information
- Order history and purchase details
- Messages, enquiries and customer support communications
- Photos, files or documents you choose to send us
- Marketing preferences
- Website usage information
- IP address, browser type, device information and similar technical data
- Cookie and tracking information
Where you make a payment, payment information may be processed securely by our payment provider, such as Stripe. We do not intend to store full card details on our own systems.
We do not knowingly collect special category data, such as health information, ethnicity, religious beliefs, biometric data, or children’s data.
3. How we collect your information
We may collect personal information when you:
- Visit or use our website
- Complete a contact form
- Create an account
- Make a purchase
- Book an appointment or service
- Subscribe to newsletters or marketing
- Contact us by email, phone, social media or messaging
- Complete surveys or feedback forms
- Upload or send us photos, files or documents
- Interact with our adverts, cookies, pixels or analytics tools
We may also collect technical information automatically through cookies and similar technologies when you use our website.
4. How we use your information
We use personal information for the following purposes:
- To provide heat pump, gas boiler and related servicing services
- To create and manage customer accounts
- To process bookings, orders, payments and service requests
- To respond to enquiries and provide customer support
- To send service updates and administrative messages
- To send newsletters, promotional offers and marketing communications
- To improve our website, services, customer experience and business operations
- To personalise website content and marketing
- To analyse website usage and advertising performance
- To help prevent fraud, misuse and security incidents
- To keep appropriate business, tax and accounting records
- To comply with legal, regulatory and professional obligations
5. Our lawful bases for using personal information
We only use personal information where we have a lawful basis to do so under UK data protection law.
| Purpose | Lawful basis |
|---|---|
| Providing services, managing bookings, processing orders and managing accounts | Contract, or steps before entering into a contract |
| Responding to enquiries | Legitimate interests, or steps before entering into a contract |
| Taking payments and managing invoices | Contract and legal obligations |
| Keeping business, tax and accounting records | Legal obligation |
| Improving our website and services | Legitimate interests |
| Fraud prevention and website security | Legitimate interests and legal obligations |
| Sending marketing emails, newsletters, SMS messages or promotional offers | Consent or, where permitted, soft opt-in rules |
| Using non-essential cookies, analytics, advertising pixels and remarketing tools | Consent |
| Personalising advertising or measuring campaign performance | Consent and legitimate interests, depending on the activity |
Where we rely on legitimate interests, we only do so where we believe our interests are not overridden by your privacy rights.
Where we rely on consent, you can withdraw your consent at any time.
6. Marketing communications
We may send you marketing emails, newsletters, SMS messages or promotional offers where you have consented to receive them or where we are otherwise permitted to do so under applicable law.
You can unsubscribe at any time by clicking the unsubscribe link in our marketing communications or by contacting us at info@quantechservicing.co.uk.
If you unsubscribe, we may keep a limited record of your details to make sure we do not send you further marketing.
8. Third-party service providers
We use trusted third-party providers to help us operate our website, manage bookings, process payments, deliver services, communicate with customers, run marketing, analyse performance and manage business records:
- Jobber
- Google Analytics
- Stripe
- HubSpot
- Zapier
- Google Ads
- Facebook Ads
- WebDev Wales
- Outlook
- Google Sheets
- DocuSign
- Adobe
- Xero
- Mailchimp
- Website hosting and IT service providers
- Professional advisers, where required
We only share personal information where necessary for the purposes described in this Privacy Notice.
We do not sell your personal information. However, where you consent to advertising cookies, limited online identifiers and browsing information may be shared with advertising platforms such as Google and Meta/Facebook for advertising, remarketing and measurement purposes.
9. Legal and regulatory sharing
We may share personal information where required or permitted by law, including with:
- Regulators
- Law enforcement agencies
- Courts or legal authorities
- HMRC or other tax authorities
- Professional advisers
- Insurers
- Fraud prevention or security organisations
We may also share information if necessary to protect our rights, property, customers, staff or business.
10. International transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps designed to ensure it receives appropriate protection, such as using recognised contractual safeguards or working with providers that apply suitable data protection measures.
11. How long we keep personal information
We keep personal information only for as long as necessary for the purposes for which it was collected. This may include:
- Keeping customer account, booking, order and service records for as long as needed to provide our services and manage our relationship with you.
- Keeping invoices, payment and accounting records for as long as required by tax, accounting and legal obligations.
- Keeping enquiry records for as long as needed to respond and follow up appropriately.
- Keeping marketing records until you unsubscribe or withdraw consent.
- Keeping limited suppression records to ensure we respect opt-out requests.
- Keeping website analytics and cookie data according to the relevant cookie duration and consent settings.
When we no longer need personal information, we will delete it, anonymise it or securely archive it where appropriate.
12. Security
We take appropriate steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Our security measures may include:
- Secure website hosting
- Access controls
- Encryption where appropriate
- Two-factor authentication
- Limited staff access
- Secure systems and business processes
No website, system or method of transmission is completely secure. However, we take reasonable steps to protect your information.
13. Your rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information
- Object to certain uses of your information
- Ask us to restrict how we use your information
- Withdraw consent where we rely on consent
- Object to direct marketing
- Request a copy of your personal information in a portable format, where applicable
- Complain to the Information Commissioner’s Office
To make a privacy request, contact us at info@quantechservicing.co.uk. We may need to verify your identity before responding to a request.
14. Children's privacy
Our website and services are not intended for children under 18. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
15. Automated decision-making
We do not use your personal information to make solely automated decisions that produce legal or similarly significant effects.
We may use advertising and analytics tools to help personalise marketing and measure campaign performance where you have given the relevant consent.
16. Links to other websites
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third-party websites.
You should review their privacy notices before providing personal information to them.
17. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any updates will be posted on this page with a revised ‘Last updated’ date.
18. Contact us
For privacy questions, requests or concerns, please contact:
| Company | Quantech Servicing Ltd |
|---|---|
| Address | Unit 12 Celtic Trade Park, Bruce Road, Swansea, Wales, SA5 4EP |
| info@quantechservicing.co.uk |
Questions about this privacy & cookie notice?
We’re happy to help. Get in touch and we’ll talk it through.
Ready to look after your heat pump?
Tell us your postcode and the model on the side of the unit. We'll come back with a quote and your next available service slot within a working day.